Effective Date: May 31, 2025
At Nayab Care LLC, we are dedicated to providing compassionate, high-quality senior care in Gaithersburg, MD (Montgomery County). We uphold the dignity, respect, and autonomy of our clients. This statement outlines your rights and responsibilities as a patient receiving our in-home or facility-based care services.
Your Rights
As a patient of Nayab Care LLC, you have the right to:
- Respectful Care: Receive considerate, dignified, and compassionate care without discrimination based on race, color, national origin, age, disability, sex, gender identity, sexual orientation, or religion.
- Privacy and Confidentiality: Have your personal and health information protected in accordance with HIPAA and other applicable laws.
- Informed Decisions: Be informed about your care plan, including services, risks, and alternatives, and participate in decisions about your care.
- Choose Providers: Select and change caregivers, when feasible, and receive continuity of care.
- Safe Environment: Receive care in a safe, nurturing setting, whether at home or in our facilities.
- Access Information: Review and obtain copies of your health records, subject to legal requirements.
- Voice Concerns: Express complaints or grievances without fear of reprisal and receive a timely response.
- Language Assistance: Access free interpreters or translated materials if you have limited English proficiency or disabilities.
Your Responsibilities
As a patient, you are responsible for:
- Providing Information: Sharing accurate and complete health and personal information to support your care plan.
- Following Care Plans: Adhering to agreed-upon care instructions and communicating any challenges.
- Respecting Staff: Treating caregivers and staff with respect and courtesy.
- Reporting Changes: Informing us promptly of changes in your health, needs, or contact information.
- Financial Obligations: Meeting payment responsibilities or discussing financial concerns with us.
- Safety Compliance: Following safety guidelines to ensure a secure environment for yourself and caregivers.
Filing a Grievance
If you believe your rights have been violated or have concerns about your care, please contact us. We are committed to addressing your concerns promptly and fairly.
Nayab Care LLC
10205 Washingtonian Blvd Unit 550, Gaithersburg, MD 20878, USA
Email: [email protected]
Phone: +1 (301) 337-5064
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Office for Civil Rights, HHS
200 Independence Avenue, SW, Washington, DC 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Website: www.hhs.gov/ocr