Effective Date: May 31, 2025
At Nayab Care LLC, we are dedicated to providing compassionate, high-quality senior care in Gaithersburg, MD (Montgomery County). This Billing and Financial Responsibility Policy outlines the expectations for payment of our in-home and facility-based care services to ensure transparency and clarity for our clients and their families.
Billing Procedures
We strive to make billing straightforward and transparent:
- Invoicing: Invoices are issued [specify frequency, e.g., monthly] for services provided, detailing care hours, types of services (e.g., daily living assistance), and associated costs.
- Payment Methods: We accept [list accepted methods, e.g., credit/debit cards, bank transfers, checks]. Payments can be made online, by mail, or in person at our Gaithersburg office.
- Due Dates: Payments are due within [specify, e.g., 30 days] of invoice receipt unless otherwise agreed in writing.
Financial Responsibilities
As a client or responsible party, you agree to:
- Timely Payment: Pay all invoices in full by the due date to avoid service interruptions.
- Insurance and Funding: Provide accurate insurance or funding information (e.g., Medicare, Medicaid, private insurance) and cooperate in obtaining approvals or reimbursements.
- Notify Changes: Inform us promptly of changes in financial circumstances, insurance coverage, or billing contact information.
- Late Payments: Address late payments, which may incur [specify, e.g., a late fee of X% or suspension of services] after written notice.
Insurance and Third-Party Payers
We work with clients to facilitate billing through applicable insurance plans or third-party payers (e.g., Medicare, Medicaid, long-term care insurance). You are responsible for:
- Verifying coverage and providing necessary documentation.
- Paying any non-covered services, co-pays, or deductibles not reimbursed by insurance.
Financial Assistance and Disputes
If you face financial challenges or have billing disputes:
- Contact us to discuss payment plans or financial assistance options.
- Raise billing concerns within [specify, e.g., 14 days] of receiving an invoice for prompt resolution.
Contact Us
For billing inquiries or to discuss payment arrangements, please contact:
Nayab Care LLC
10205 Washingtonian Blvd Unit 550, Gaithersburg, MD 20878, USA
Email: [email protected]
Phone: +1 (301) 337-5064