Effective Date: June 1, 2025
At Nayab Care LLC, we are committed to protecting the privacy and confidentiality of our clients’ medical records while providing compassionate, high-quality senior care in Gaithersburg, MD (Montgomery County). This Medical Records Release Policy outlines the process for requesting and releasing medical records in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Maryland laws.
Requesting Medical Records
Clients or their authorized representatives may request access to or copies of medical records. To ensure security and compliance:
- Written Request: Submit a signed, written request specifying the records needed (e.g., care plans, medication history).
- Verification: Provide proof of identity and, if applicable, legal authorization (e.g., power of attorney, guardianship documents).
- Format and Delivery: Records can be provided in paper or electronic format, as requested, and delivered via secure methods (e.g., encrypted email, mail, or in-person pickup).
Release of Medical Records
We may release medical records:
- With Consent: To the client or their authorized representative upon written consent.
- To Care Providers: To healthcare providers involved in your care, with your permission or as permitted by HIPAA.
- For Legal Compliance: When required by law, such as court orders or public health reporting.
- For Billing: To insurance providers (e.g., Medicare, Medicaid) for reimbursement purposes, as authorized.
We do not share medical records with third parties without your explicit consent, except as required by law.
Processing Time and Fees
- Processing Time: Requests are typically processed within [specify, e.g., 7-14 business days], subject to HIPAA timelines (30 days maximum, with possible 30-day extension).
- Fees: Reasonable fees may apply for copying, postage, or electronic delivery, per Maryland regulations. No fee is charged for records sent directly to another healthcare provider for continuing care.
Denial of Requests
Requests may be denied if:
- The request lacks proper authorization or identification.
- Release would violate HIPAA or other laws.
- The records are incomplete or pose a risk to your safety (e.g., psychotherapy notes).
You will be notified in writing of any denial, with an explanation and appeal instructions.
Contact Us
To request medical records or for questions about this policy, please contact:
Nayab Care LLC
10205 Washingtonian Blvd Unit 550, Gaithersburg, MD 20878, USA
Email: [email protected]
Phone: +1 (301) 337-5064